Frequently Asked Questions (FAQ)
Welcome to the Checkway Electrotech FAQ page! Below you’ll find answers to the most common questions about our products, services, and policies. If you have any additional questions, feel free to contact us.
1. What types of products do you sell?
We specialize in a wide range of electronics, gadgets, and tech accessories. From smart home devices and security systems to consumer electronics and accessories, we offer top-quality products at competitive prices.
2. Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.
3. How long does shipping take?
Shipping times depend on the destination:
- Domestic (Philippines): 3-7 business days
- International: 7-21 business days Please note that customs processing can occasionally cause delays.
4. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package through our shipping partner’s website.
5. What is your return policy?
You can return any item within 14 days of receipt as long as it is unused, in its original condition, and accompanied by an unboxing video or photo. Please refer to our Return and Refund Policy for full details.
6. Can I cancel or modify my order?
If your order has not yet been processed, you may cancel or modify it by contacting our customer support team. Once the order is shipped, cancellations or modifications are not possible.
7. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard)
- Bank Transfer
- GCash (for customers in the Philippines)
8. Are your products covered by warranty?
Yes, many of our products come with a manufacturer’s warranty. Warranty periods and terms vary depending on the product. Please check the product description for specific warranty information.
9. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please take a photo or video during unboxing and contact us immediately. We will assist you in resolving the issue as quickly as possible.
10. Do you offer bulk orders or wholesale pricing?
Yes, we offer bulk order discounts and wholesale pricing for businesses and large orders. Please contact us directly for more information and custom quotes.
11. How do I contact customer support?
You can reach our customer support team via email at support@checkwayelectrotech.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.
